Privacy Policy

Up Up & Away, LLC (“UUA,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you visit our website or use our services.

By using our website or engaging with UUA, you consent to the practices outlined in this policy.

We collect personal information that you voluntarily provide to us, including but not limited to:

• Name

• Phone number

• Email address

• Service address

• Billing or payment details (when applicable)

• Details about requested services (e.g., junk removal, moving date, dumpster size, etc.)

We may also collect non-personal data such as:

• IP address

• Browser type and device used

• Site usage analytics and session behavior

How We Use Your Information
We use your information to:

• Provide quotes or service estimates

• Schedule and deliver services

• Send confirmations, updates, or follow-ups

• Process payments and invoices

• Respond to customer inquiries or support requests

• Improve our website and customer experience

• Comply with legal or regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

3. Sharing Information
We may share your information with:

• Service providers or subcontractors working on our behalf (e.g., drivers, movers, haulers), only as needed to fulfill your service

• Payment processors (secure and encrypted)

• Legal authorities if required by law or to protect our rights, safety, or property

All third parties are required to maintain the confidentiality of your information.

4. Data Security
We implement industry-standard measures to protect your personal information, including:

• Secure socket layer (SSL) encryption on our website

• Password-protected systems

• Restricted employee access to sensitive data

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use acceptable means to protect your data, we cannot guarantee absolute security.

5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:

• Improve functionality and performance

• Analyze site traffic

• Remember user preferences

You can control cookies through your browser settings. Disabling cookies may affect your experience on our site.

6. Your Rights & Choices
You may request to:

• Review the personal data we hold about you

• Correct or update your information

• Delete your personal data (subject to legal obligations)

• Opt out of promotional communications

To make any of these requests, please contact us at:

7. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that information has been submitted by a minor without verified parental consent, we will take steps to remove that data.

8. Third-Party Links
Our website may include links to third-party sites. We are not responsible for the privacy practices or content of these external websites. We encourage users to read the privacy policies of any linked site.

9. Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this page with the updated effective date. Your continued use of
our site or services after any changes indicates your acceptance of the updated policy.